Privacy Policy – How Jazbazz Protects Your Data

1Overview

Jazbazz is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains in plain language what personal data jazbazz collects, why it is collected, how it is stored and used, and what rights you have as a jazbazz user. We have written this policy to be as clear and straightforward as possible — not to confuse you with legal language, but to give you a genuine understanding of how your data is handled.

Jazbazz collects only the data that is necessary to operate the platform, process your transactions, verify your identity, and keep your account secure. We do not collect data for the sake of it, and we do not sell your personal information to anyone. Every piece of data jazbazz holds about you has a specific, legitimate purpose.

If you have any questions about this policy or about how jazbazz handles your data, you can contact our support team at any time via live chat or by emailing [email protected]. We will always respond clearly and promptly.

2Data We Collect

Jazbazz collects personal data in several categories depending on how you interact with the platform. The table below summarises the main types of data collected and why each category is needed.

Jazbazz does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

3How We Collect Your Data

Jazbazz collects your personal data through several channels. Understanding how data reaches us helps you stay informed about what information jazbazz holds about you.

• Direct registration: When you create a jazbazz account, you provide your name, contact number, date of birth, and payment details directly through the registration form.
• Account activity: Every time you log in, place a bet, deposit, or withdraw on jazbazz, data about that activity is recorded automatically.
• Identity verification: When you submit documents for KYC verification, jazbazz collects and stores copies of those documents securely.
• Device and browser data: Jazbazz automatically collects technical data from your device when you access the platform, including your IP address, browser type, and device identifiers.
• Cookies and tracking: Jazbazz uses cookies and similar technologies to remember your preferences and monitor platform usage. See Section 9 for full details.
• Third-party payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, those providers share transaction confirmation data with jazbazz.

4How We Use Your Data

Jazbazz uses your personal data only for the purposes it was collected. We do not use your data in ways that would surprise you or that go beyond what is reasonably expected when you sign up to a betting platform. The main ways jazbazz uses your data are:

• To create and manage your jazbazz account and keep it secure
• To process deposits and withdrawals through your chosen payment method
• To verify your identity and age as required by our operating standards
• To detect and prevent fraud, money laundering, and other illegal activity
• To monitor your betting activity for responsible gaming purposes and apply limits where necessary
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts
• To improve the jazbazz platform based on how players use it
• To respond to your support queries and complaints
• To comply with legal and regulatory obligations

Jazbazz may also use your contact details to send you information about promotions and bonuses available on the platform. You can opt out of marketing communications at any time by contacting our support team or updating your account preferences.

5Legal Basis for Processing

Jazbazz processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing your data is necessary to operate your jazbazz account and fulfil our obligations to you as a player — including processing bets, deposits, and withdrawals.
• Legal obligation: Jazbazz is required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate interests: Jazbazz has a legitimate interest in preventing fraud, maintaining platform security, and improving the service we provide to players.
• Consent: Where jazbazz relies on your consent to process data — such as for marketing communications — you have the right to withdraw that consent at any time.

6Data Sharing

Jazbazz does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances where jazbazz shares data with trusted third parties in order to operate the platform effectively and comply with legal requirements.

The third parties jazbazz may share data with include:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: Jazbazz uses third-party KYC providers to verify the identity documents you submit. These providers are contractually bound to handle your data securely and only for verification purposes.
• Fraud prevention services: Jazbazz shares technical data such as IP addresses and device identifiers with fraud detection systems to protect the platform and its players.
• Regulatory and law enforcement bodies: Jazbazz will disclose personal data to relevant authorities when required to do so by law, court order, or regulatory obligation.
• IT and hosting providers: Jazbazz uses secure cloud infrastructure providers to host the platform. These providers access data only as necessary to maintain the technical operation of the service.

All third parties that jazbazz shares data with are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

7Data Retention

Jazbazz retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Communication records: Support chat logs and email correspondence are retained for up to three years.
• Technical and usage data: Typically retained for up to 24 months, after which it is anonymised or deleted.
• Verification documents: Retained for the duration of the account and for five years after closure.

When data is no longer required and the retention period has expired, jazbazz securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8Security Measures

Jazbazz takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

• SSL encryption: All data transmitted between your device and the jazbazz platform is encrypted using SSL/TLS technology. You will always see a secure connection indicator in your browser.
• Secure data storage: Personal data is stored on secure servers with restricted access. Only authorised jazbazz personnel can access player data, and only when necessary for their role.
• Two-factor authentication: Jazbazz supports two-factor authentication for account login, adding an extra layer of protection against unauthorised access.
• Regular security audits: The jazbazz platform undergoes regular security reviews to identify and address potential vulnerabilities.
• Staff training: All jazbazz staff who handle personal data receive regular training on data protection and security best practices.

9Cookies

Jazbazz uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help the platform remember your preferences and understand how you use the service.

The types of cookies jazbazz uses include:

• Essential cookies: These are required for the jazbazz platform to function. They manage your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies.
• Analytics cookies: These help jazbazz understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate and is not linked to individual identities.
• Functional cookies: These remember your preferences such as display settings and notification choices, so you do not have to set them again each time you visit.
• Security cookies: These help jazbazz detect and prevent fraudulent activity by identifying unusual patterns in how the platform is accessed.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core jazbazz platform, but some features may not work as smoothly.

10Your Rights

As a jazbazz user, you have a number of rights over your personal data. Jazbazz is committed to honouring these rights promptly and without unnecessary barriers. Your rights include:

To exercise any of these rights, contact the jazbazz support team via live chat or email at [email protected]. We will respond within 30 days. In most cases we will respond much faster than that.

11Children's Privacy

Jazbazz is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the registration and withdrawal process to ensure that minors cannot access the platform.

If jazbazz discovers that personal data has been collected from a person under 18, that account will be closed immediately, all data will be deleted, and any funds held in the account will be returned to the payment source. If you believe a minor has registered on jazbazz, please contact our support team immediately.

12Changes to This Policy

Jazbazz may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that affect how your data is used, jazbazz will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically so you are always aware of how jazbazz handles your personal data.

Your continued use of the jazbazz platform after any update to this policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, you should stop using jazbazz and contact support to close your account.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jazbazz has handled your personal information, please get in touch with our team. We take all privacy enquiries seriously and will respond clearly and promptly.

• Live Chat: Available 24/7 directly on the jazbazz website and app — the fastest way to reach us
• Email: [email protected] — for formal data requests or written complaints

For data access requests or erasure requests, please email us with the subject line "Data Request" and include your registered mobile number so we can locate your account quickly. We aim to respond to all data-related requests within 30 days.